Factors Causing Abusive Behaviour

Factors Causing Abusive Behaviour Discuss the pathways that lead to a child becoming an abuser Introduction Abuse can take many forms, including physical, sexual, psychological or financial[1]. It can also be verbal and emotional[2]. There are frequently difficulties associated with defining abuse[3], which exists within social, cultural and legal parameters; for example using physical chastisement with children in some cultures is considered to be the norm[4]. In the UK, while the use of implements to hit children has been made illegal[5], the debate about smacking continues; it is still permissible to use ‘reasonable chastisement’[6], although there has been criticism of this from such agencies as the National Society for the Prevention of Cruelty to Children (NSPCC) who assert that any form of physical punishment should be outlawed. Physical abuse is more comprehensively defined as: †¦hitting, shaking, throwing, poisoning, burning, scalding, drowning, suffocating or otherwise causing physical harm†¦(p. 533)[7] The definition of sexual abuse varies according to the nature of the victim (for example in relation to child sexual abuse); however a broad definition is that it involves the misuse of power, which might be combined with the use of force, to gain sexual gratification from a vulnerable person[8] Psychological and emotional abuse have some similarities, however psychological abuse is distinguishable from emotional abuse in that it results in some form of cognitive or mental impairment[9] whereas emotional abuse is, arguably, more difficult to quantify as there is a degree of subjectivity involved; however it has been described as the use of one or more of the following behaviours: humiliation, harassment, verbal abuse, demonstrating jealous and possessive behaviour, using threats, abandonment, destruction or removal of items that are important to the recipient, using controlling behaviour (for example within a relationship) and undermining someone with a view to lowering their self- esteem[10] Financial abuse is defined as: The intentional or opportunistic appropriation of the income, capital or property of a vulnerable person through theft, fraud, deception, undue influence or exploitation†¦ (p. 17).[11] Verbal abuse is frequently a component of other types of abuse; for example psychological and emotional abuse is likely to involve verbal abuse, which essentially, is the use of language which is disrespectful and hurtful to the recipient[12]. A complex form of abuse arises from Munchausen syndrome by Proxy[13]. This involves a parent or care- giver (most frequently the mother) giving an often plausible impression to health practitioners that a child is ill, by falsifying symptoms, providing false specimens, administering substances which affect the child’s health, or by inflicting wounds or interfering with existing injuries. Quite often the mother has some health care experience so is equipped with the knowledge to inform her actions, and is also able to feign concern while at the same time giving the impression of being pleasant and cooperative. Inevitably the child is likely to suffer unnecessary distress, pain and discomfort and as such the effect of this syndrome is considered to be a form of child abuse, involving as it does physical, psychological and emotional harm. Health professionals may unwittingly be complicit in the abuse by conducting investigations and invasive procedures which can cause further dis tress[14]. The mother is motivated by her own psychological needs for attention and a sense of worth. The reasons why somebody should develop this syndrome are not clear, and various theories of causation have been put forward, such as personality disorder, depressive illness, emotional disturbance and substance abuse[15]. Some sources report that the mother herself may have been abused as a child[16]. If this is the case then this could be one explanation for why a child becomes an abuser. There are various manifestations of abuse within the context of this question. Some children demonstrate abusive behaviour while still in their childhood[17]; a notorious and extreme example of this is the murder of two- year old James Bulger by two ten year old boys in 1993[18]. Other children go on to display abusive behaviour during their adolescence[19],[20],[21] while in other people, abusive behaviour does not emerge until adulthood despite it being possible to trace influential factors back to their childhood[22] The abused who becomes the abuser It is a widely held assumption that people who become abusers, were abused themselves and indeed there is evidence to support this contention[23],[24] . Children who grow up within an abusive environment are three times more likely to become abusers, however it also important to acknowledge that not all children who have been abused go on to become abusers[25]. It would appear that it is more likely for abused children to become abusers if they grow up within an environment where multifactorial influences are present such as a family history of violence, sexual abuse by a female, maternal neglect and lack of supervision[26],[27] . It is important to gain an understanding of why children who have been abused might themselves become abusers, as these factors can be addressed as part of a preventative strategy (breaking the cycle of abuse). Firstly there is evidence that there may be intergenerational transmission of parenting style, whether good or bad; the child simply goes on to prac tice what they have absorbed as a child, some of which might be on an unconscious level[28] . It is also possible that the person is left with feelings of rage, anger and resentment from having been abused and the disempowering effect that this has had on them. They might go on to project these feelings onto a more vulnerable person than they such as a child; using them to vent their feelings manifested as a form of abuse. The person who was abused as a child might feel angry if they are unable to punish or hurt the perpetrator of their abuse and instead might turn on a substitute who becomes the object of their frustrations[29],[30]. They might even use the victim of their abuse as a means of offloading the residual emotions they have as a result of their own experiences of abuse. Ward and Siegert’s pathways model[31] reflects the terminology within the title and offers some explanations for the reasons that people go on to commit sexual abuse, specifically. There are five pathways within this model: intimacy and social skills deficits; deviant sexual scripts; emotional dysregulation; anti- social cognitions and multiple dysfunctional mechanisms. These are relevant to the question because the origin of sexually abusive behaviour is linked to early life experiences within at least three of these pathways; it is the manifestation of the behaviours that varies. Intimacy and social skills deficits are associated with childhood experiences of abuse and neglect and insecure attachment relationships with adults. .Elsewhere attachment deficit has been cited as a cause of violent behaviour in adulthood towards a partner, which is associated with fear of abandonment[32]. The deviant sexual scripts pathway is explained by the experience of childhood sexual abuse; the individual’s ‘sexual script’ reflecting their past experience. Multiple dysfunctional mechanisms are said to develop from childhood experiences of sexual victimisation or early exposure to sexual behaviour and/ or material. The value of this model has been identified as offering a framework for appropriate treatment for sex offenders, as the underlying reason for the behaviour can be identified and addressed[33]. Psychosocial factors Psychosocial factors such as parental loss due to death, separation or divorce have been linked with children becoming abusers[34]; however the likelihood of this occurring is increased if there are multiple factors involved, as indicated on p. 4, para. 1. It is also possible that the child who has not been directly abused themselves, but has witnessed violence at close quarters, for example their mother being abused by their father, learns that violence is an appropriate behaviour in relation to the resolution of conflict[35]. However it could be argued that exposing children to such behaviour in itself constitutes a form of abuse, as it is distressing and can have long- term psychological effects. In relation to exposure to violence, there is a body of evidence to link the relationship between playing violent video games, and watching violent films, with an increase in aggressive behaviour[36],[37] . A link was made between the killing of James Bulger (referred to above on p. 3, pa ra. 2) and the influence of video violence, although there were also several other proposed causes for the incident[38]. There are also links made between socioeconomic factors and the incidence of abuse[39],[40], however once again there are likely to be other, interrelated contributory factors, such as unemployment and alcohol or drug abuse. Conclusion An extensive review of the literature yields a compelling argument that many abusers were themselves abused as children. However it is also clear that not all children who have been abused become abusers themselves. There are gaps in the literature in relation to examining the reasons why some individuals and not others, are able to turn away from the effects of abuse. It would appear that the reasons why a child becomes an abuser are complex and multifactorial; it has been suggested at several points in this essay that the effects of one single causative factor can be strengthened by the presence of other negative factors. In summary, the factors that might cause a child to become an abuser include: being the victim of abuse, be it physical, sexual, emotional or a combination of one or more types; being exposed to violent behaviour (for example between parents); exposure to materials that depict violence, such as magazines, films and video games; emotional deprivation leading to att achment deficit; loss of a parent; exposure to sexually explicit materials and/ or behaviour; neglect; the abuse of alcohol and/ or drugs within the home; poverty and a lack of (non- abusive) discipline and guidance. References Abuse definitions and symptoms. Verbal Abuse. http://www.nemasys.com/ghostwolf/Resources/abusedef.shtml 2004 Accessed: 1st February 2007. Adshead G and Brooke D (eds.) Munchausen’s syndrome by proxy: current issues in assessment, treatment and research. Imperial College Press 2001. Bagley C. Child Abusers: Research and Treatment. Universal Publishers. 2003. p.2 bbc.co.uk. 1993: Two boys charged with toddlers murder. http://news.bbc.co.uk/onthisday/hi/dates/stories/february/20/newsid_2552000/2552185.stm. Accessed: 1st February 2007. bbc.co.uk. New smacking law comes into force. http://news.bbc.co.uk/1/hi/uk/4175905.stm 2005. Accessed: 1st February 2007. Boyles S. Do Sexually Abused Kids Become Abusers? WebMD. http://www.webmd.com/content/article/60/67158.htm 2003 Accessed: 31 January 2007. Brogden M and Nijhar P Crime, Abuse and the Elderly. Willan Publishing. 2000. p. 44 Brown S. Treating Sex Offenders: an introduction to sex offender treatment programmes. Willan Publishing. 2005. p. 93. Cannon M. Invited commentaries on: Cycle of child sexual abuse: links between being a victim and becoming a perpetrator. The British Journal of Psychiatry 179 2001 pp. 495-496 Cardwell M and Flanagan C Psychology A2. Nelson Thornes. 2003. p. 53 Catherall D. The Handbook of Stress, Trauma, and the Family. Routledge. 2004. p. 385. Cohle S and Byard R. Sudden Death in Infancy, Childhood and Adolescence. Cambridge University Press. 2004. p.138 Duncan K. Healing From The Trauma Of Childhood Sexual Abuse: the journey for women. Praeger/Greenwood 2004. p. 205. Elliot J and Place M. Children in Difficulty: A Guide to Understanding and Helping. Routledge 2004. pp. 110-111 Erooga M. Children and Young People Who Sexually Abuse Others: challenges and responses. Routledge 1999. Flowers R Domestic Crimes, Family Violence and Child Abuse: A Study of Contemporary American SocietyMcFarland Company. 2000. p. 14. Goodwin J. Munchausen’s Syndrome as a dissociative disorder. https://scholarsbank.uoregon.edu/dspace/bitstream/1794/1331/1/Diss_1_1_6_OCR.pdf Accessed: 2nd February 2007 Greer S. Territorial Politics and Health Policy: UK Health Policy in Comparative Perspective. Manchester University Press. 2005. p.59 Hagell A Jeyarajah-Dent R Children Who Commit Acts of Serious Interpersonal Violence: Messages for Practice. Jessica Kinglsey publishers. 2006. p. 75. Hill M and Lockyer A. Youth Justice and Child Protection. Jessica Kingsley Publishers. 2006. p.124. Hines D and Malley- Morrison K. Family Violence in a Cultural Perspective. Sage Publications. 2004. pp. 4, 49. Horton I and Feltham C. The Sage Handbook of Counselling And Psychotherapy. Sage Publicaiotns 2006. p. 464. Itzin C. Home truths about child sexual abuse: a reader. Routledge 2000. p.222. Kandel Englander, E. Understanding violence. Lawrence Erlbaum Associates. 2002. p.11 Knauer S. Recovering from Sexual Abuse, Addictions, and Compulsive Behaviors: Numb Survivors. Haworth Press. 2002. pp. 146-7 Krahe B. The Social Psychology of Aggression. Psychology Press (UK). 2001. p. 161. Marshall W, O’Reilly G, Carr A and Beckett R. Handbook of Clinical Intervention with Young People Who Sexually Abuse. Psychology Press. 2004. pp. 47-50 Macleod-Brudene I. Advanced Early Years Care and Education: For Levels 4 and 5. Harcourt Heinemann. 2004. p. 397 McAuley C, Pecora P and Rose W. Enhancing the Well Being of Children And Families Through Effective Interventions. Jessica Kingsley Publishers 2006. p. 144. Mukherji P. Understanding Childrens Challenging Behaviour. Nelson Thornes 2001. p. 58. National Audit Office. protecting and promoting the financial affairs of people who lose mental capacity. The Stationery Office. 2005. p. 17. Plat- Jones J. Domestic violence: the role of health professionals. Nursing Standard. 21(14-15-16) 2006pp. 44-48 Reference.com. James Bulger. http://www.reference.com/browse/wiki/James_Bulger. Accessed: 1st February 2007 Sigelman C and Rider E. Life- span Human Development. Thomson Wadsworth. 2005. p. 449 Skuse D and Bouvier P. Risk of sexually abused children becoming adult abusers lower than once thought. The Lancet February 2003. Stosny S. Treating Attachment Abuse: A Compassionate ApproachSpringer Publishing 1995. pp. 42-44. Tilley N. Handbook Of Crime Prevention And Community Safety. Willan Publishing. 2005. p. 533 Wilson R. Fabricated or induced illness in children. British Medical Journal. 323. 2001. pp. 296-297 Total word count (does not include footnotes) 2253 1 Footnotes [1]Brogden M and Nijhar P Crime, Abuse and the Elderly. Willan Publishing. 2000. p. 44 [2] Flowers R Domestic Crimes, Family Violence and Child Abuse: A Study of Contemporary American SocietyMcFarland Company. 2000. p. 14. [3],10Hines D and Malley- Morrison K. Family Violence in a Cultural Perspective. Sage Publications. 2004. pp. 4, 49 [4] Mukherji P. Understanding Childrens Challenging Behaviour. Nelson Thornes 2001. p. 58. [5] Macleod-Brudene I. Advanced Early Years Care and Education: For Levels 4 and 5. Harcourt Heinemann. 2004. p. 397. [6] bbc.co.uk. New smacking law comes into force. http://news.bbc.co.uk/1/hi/uk/4175905.stm 2005. Accessed: 1st February 2007. [7] Tilley N. Handbook Of Crime Prevention And Community Safety. Willan Publishing. 2005. p. 533. [8] Horton I and Feltham C. The Sage Handbook of Counselling And Psychotherapy. Sage Publicaiotns 2006. p. 464. [9] Krahe B. The Social Psychology of Aggression. Psychology Press (UK). 2001. p. 161. [10] [11] National Audit Office. protecting and promoting the financial affairs of people who lose mental capacity. The Stationery Office. 2005. p. 17. [12] Abuse definitions and symptoms. Verbal Abuse. http://www.nemasys.com/ghostwolf/Resources/abusedef.shtml 2004 Accessed: 1st February 2007. [13] Adshead G and Brooke D (eds.) Munchausen’s syndrome by proxy: current issues in assessment , treatment and research. Imperial College Press 2001. [14] Wilson R. Fabricated or induced illness in children. British Medical Journal. 323. 2001. pp. 296-297. [15] Cohle S and Byard R. Sudden Death in Infancy, Childhood and Adolescence. Cambridge University Press. 2004. p.138 [16] Goodwin J. Munchausen’s Syndrome as a dissociative disorder. https://scholarsbank.uoregon.edu/dspace/bitstream/1794/1331/1/Diss_1_1_6_OCR.pdf Accessed: 2nd February 2007 [17] Erooga M. Children and Young People Who Sexually Abuse Others: challenges and responses. Routledge 1999. [18] bbc.co.uk. 1993: Two boys charged with toddlers murder. http://news.bbc.co.uk/onthisday/hi/dates/stories/february/20/newsid_2552000/2552185.stm. Accessed 1st February 2007. [19], 23Hagell A Jeyarajah-Dent R Children Who Commit Acts of Serious Interpersonal Violence: Messages for Practice. Jessica Kinglsey publishers. 2006. p. 75. [20] Elliot J and Place M. Children in Difficulty: A Guide to Understanding and Helping. Routledge 2004. pp. 110-111 [21] Itzin C. Home truths about child sexual abuse: a reader. Routledge 2000. p.222. [22] Bagley C. Child Abusers: Research and Treatment. Universal Publishers. 2003. p.2 [23] [24] McAuley C, Pecora P and Rose W. Enhancing the Well Being of Children And Families Through Effective Interventions. Jessica Kingsley Publishers 2006. p. 144. [25],26 Boyles S. Do Sexually Abused Kids Become Abusers? WebMD. http://www.webmd.com/content/article/60/67158.htm 2003. Accessed: 31 January 2007. [26] [27] Skuse D and Bouvier P. Risk of sexually abused children becoming adult abusers lower than once thought. The Lancet February 2003. [28] Sigelman C and Rider E. Life- span Human Development. Thomson Wadsworth. 2005. p. 449 [29] Duncan K. Healing From The Trauma Of Childhood Sexual Abuse: the journey for women. Praeger/Greenwood 2004. p. 205. [30] Knauer S. Recovering from Sexual Abuse, Addictions, and Compulsive Behaviours: Numb Survivors. Haworth Press. 2002. pp. 146-7 [31] Marshall W, O’Reilly G, Carr A and Beckett R. Handbook of Clinical Intervention with Young People Who Sexually Abuse. Psychology Press. 2004. pp. 47-50 [32] Stosny S. Treating Attachment Abuse: A Compassionate Approach. Springer Publishing 1995. pp. 42-44. [33] Brown S. Treating Sex Offenders: an introduction to sex offender treatment programmes. Willan Publishing. 2005. p. 93. [34] Cannon M. Invited commentaries on: Cycle of child sexual abuse: links between being a victim and becoming a perpetrator. The British Journal of Psychiatry 179 2001 pp. 495-496 [35] Plat- Jones J. Domestic violence: the role of health professionals. Nursing Standard. 21(14-15-16) 2006pp. 44-48 [36] Kandel Englander, E. Understanding violence. Lawrence Erlbaum Associates. 2002. p.11 [37] Cardwell M and Flanagan C Psychology A2. Nelson Thornes. 2003. p. 53. [38] Reference.com. James Bulger. http://www.reference.com/browse/wiki/James_Bulger. Accessed: 1st February 2007. [39] Hill M and Lockyer A. Youth Justice and Child Protection. Jessica Kingsley Publishers. 2006. p.124. [40] Greer S. Territorial Politics and Health Policy: UK Health Policy in Comparative Perspective. Manchester University Press. 2005. p.59.

Impact Of Social Media On Business Commerce Essay

Impact Of Social Media On Business Commerce Essay Social media or in other words New Media defines social networking sites like Facebook, Twitter, Flicker, Youtube along with many more sites that engage users to participate in,comment on and create content as means of communicating with their social group,other users and public.It can take place via a computer(like laptops and netbooks),tablets(like iPads,iTouch and others) and mobile phones(smart phones).Social media in todays world has become a global phenomenon. Social media in todays world is a part of any business, no firms are able to sell there products without the help of social media because social media is a mass communication media which takes the detail of quality and price of the product to the consumers. Hence social media helps the firm fully to bring the profit in from the business . 1Agnihotri, Raj; Kothandaraman, Prabakar; Kashyap, Rajiv; Singh, Ramendra. (2012). impact of social media on business.  Journal of Personal Selling Sales Management.  . 32 (16), p333-348. This article is very interesting, it provides useful information about the history of social media and it explains how social media impacts business. It has useful information about the impact of social on business In different fields of business. I will use this source in my final essay because it explains about different terms for example sales management, business intelligence, business planning and many more. Furthermore, it explains how the organistaions achieve goals using social media. Its a fastest growing process in business organizations which sketches a goal in an organizations. However social media is a very important tool which explains how to maintain tasks in various fields like a salesman to maintain a job in a better way to create a job value. This article is giving me different ideas how the business is done with the help of social media. As you can see this article has the common points about the social media marketing strategies, firms strategies, business planning and sales management. Dave Ray . (2010).  The Positive Effects of Social Media.  Available: http://www.searchengineisland.com/2012/05/positive-effects-of-social-media-online.html. Last accessed 28th oct 2012. This site explains about the positive impact of social media on business. It explains how to use social media for future online business whatever it may be, a product or marketing which will pay you dividend at the end of the day. This site also gives information about how social media has grown in the world wide mostly in business, as you can see nowadays no business runs without the help of social media. However using this site for my final essay will be more useful because it point out how the business firms use networking websites to keep in touch with customers, examine the, and know there taste and preference . Therefore this website is giving me different ideas and it clarifies about different networking social and business oriented social network websites and it also throw light upon how the firms achieve their goals with the help of social media networking websites ( for example facebook, twitter and myspace) john souza. (2011).  social media features for a boost in business.Available: http://socialmediamarketinguniversity.com/10-musthave-social-media-features-boost-business/. Last accessed 28th oct 2012. I am taking this site as my source because it gives me detail about social media features which helps the firms to improve their business. It illustrate about various social media websites like facebook, twitter, linkedin and youtube. For example: facebook pages helps the enterprise in advertising their product on their pages which are liked by many members and whenever a commodity is liked by a member it goes on his/her personal profile therefore the enterprise freely advertised and it saves the cost of the commodity. As well as in twitter, if an account is upgraded to professional then their will be many members to tweet you which means more profit for the firm. Therefore I should use this source in my final essay because it defines social media in a better way and it teaches how the business firms make their brands name popular and how they make they profit by using social media network pages . Catherine Lovering. (2010).  Negative Effects of Social Media on Business.  Available: http://smallbusiness.chron.com/negative-effects-social-media-business-25682.html. Last accessed 27th oct 2012 I am taking this article as my source for the final essay , different articles explains different things as this explains me how social media creates problems for business firms . In these days no company can use negative products as they are noticed by media, because if they do, media makes negative stories about their products which creates a big problem for the company and company is publicized with the bad name in the market . Social media is a big part of the business ,social media invites everyone to its community employees, labors and consumers . social media makes difficulty for the companies to say about their brands that are negative, because customers are openly invited to media and they would comment on the brands that defamatory . Thus, using this article as a source in my final essay will be more helpful then any other because it points out many negative topics about social median negative impacts on business and how does it creates problem for companies like speaking of unauthorized workers on organizations behalf. Rodriguez, Michael; Peterson, Robert M.; Krishnan, Vijaykumar. . (2012). impact of social media on business.  Journal of Personal Selling Sales Management.  . 32 (14), p365-378. In this article Michael, Robert and vijay kumar has explained how the social media influence business firms. According to Neilson company(2010), social media users world wide grew nearly 30 percent in 2010, from 244 million to nearly 315 million users. Research from Gartners consumers technology and markets groups forecasted that global spending on social media would total $14.9 billion in 2012(Gupta 2011) (content.ebscohost.com/ContentServer.asp?EbscoContent ) Therefore, as the use of social media rises, the price of the product also rises and the customer who are called king of the market tend to change to its substitutes of that commodity which has the deserving price rather than the commodity that is advertise through means of social media. This article has discussed about the negative impacts of social media which says that because of social media many big business firms loses its customers every year for many different reasons.

Admissions Essay - Providing Medical Assistance to the Homeless

Admissions Essay - Providing Medical Assistance to the Homeless    For me, the journey from child to medical school applicant has not been typical. It began on the damp side of a Washington bridge, where I lived when I was fourteen years old. What sparked my interest in medicine was the role I came to play among the homeless with whom I lived. It soon became apparent that I had certain knowledge that my peers lacked: Knowledge of the nature of infection and basic principles of hygiene. When Pat, a middle-aged transient with matted hair and a solemn disposition, arrived at the bridge one day, he could barely walk without assistance. Complaining that his feet hurt terribly, I removed his shoes. His socks had almost completely adhered to the skin of his feet, due to a long period of wear in his damp, poorly ventilated shoes. After a long, painful process of peeling off his socks, I immediately saw what was affecting Pat’s gait: his feet were pale and severely swollen, with spots of breakdown due to lack of circulation. He simply didn’t re alize his feet needed ventilation. For almost two weeks, ... ... tutoring, advising, and volunteer opportunities, I have developed a strong sense of leadership, confidence, and responsibility. A career in medicine will not only strengthen such attributes, but provide me with an ongoing opportunity to learn, not just from books, but also from patients; and to educate and serve those individuals as well. Though my journey began under dismal circumstances, I believe those experiences will specifically enable me to better understand quality of life issues in the under-served populations of my geographic region.   

Platypus Envenomation :: Australian Animals Wildlife Essays

Platypus Envenomation Abstract The duck-billed platypus (Ornithorhynchus anatinus), order Monotrema, can be found throughout river systems in eastern Australia. The males have a retractable spur located on each of their hind legs. The spurs are attached to venom glands that produce a toxic cocktail of at least four different classes of peptides. These four compounds (Hyaluronidase, OvCNP-39, OvNGF, and defensin-like peptides) are highly selective enzymes and polypeptides that work together to inflict excruciating pain and edema that can last for months. The first compound identified, Hyaluronidase, lowers viscosity to allow for a deeper penetration of the venom into tissue. A C-type natriuretic peptide called OvCNP-39 contributes to edema. OvNGF is a nerve growth factor that is responsible for extreme sensitivity to heat and pressure. The role of Defensin-like proteins is not well known, but it is believed that they contribute the pain and edema associated with the venom. An unknown compound has been found to induce Ca++ dependent current in root ganglion cells, which may also contribute to the feeling of pain. Research is being done to identify the roles of these compounds and the possibility of them being used in medicine. Introduction The Platypus (Ornithorhynchus anatinus) is a unique animal that is found only in Australia. It is in the class Mammalia and the order Monotrema. Monotremes are phylogenetically the oldest of the mammals and can only be found naturally in Australia and in nearby New Guinea. They are quite different from placentals and marsupials and are believed to be the link between the reptiles and the other mammals. This is most noticeable though their means of reproduction and waste elimination. Montremes have a cloaca, which is a single opening for passage of solid and liquid waste, where the transfer of sperm takes place, and in females, the laying of eggs. This feature is shared only with birds and reptiles. Platypuses live solo, except during the breeding season. They feed on worms and freshwater crayfish (Cheerax destructor) in eastern Australian rivers (Sutherland, 1983). They have low average body temperature compared to other mammals, which further supports their reptilian evolution (Torres et al., 1999). They can live about 16 years and grow to be 40-50 cm long, with males being larger than females (Jackson, 2003). Venom: Production & Delivery A characteristic that helps add even more to the platypus ¡Ã‚ ¯ uniqueness is the males ¡Ã‚ ¯ ability to produce and deliver venom.

Longer School Days Essay -- Education School Teaching Essays

Longer School Days Schools are so much a part of our society, so the accurate length of school days is extremely important. Public opinions on the length of the school days are different. There are a lot of parents and professors concerned that it is hard for children to go to school early in the morning and stay there the whole day. On the other side, some professors try to force students into a nine hour school day. Not so many years ago, school was a main part of my life, and the school days’ structure and length affected my social life and ability to study. From my own experience and some studies that I have seen, students benefit if school days are long. Lengthened school days help to create a supportive environment for studying. After school, it is difficult for children to concentrate on homework. Many children’s homes are too crowded, and they are usually distracted by parents, friends, TV, or games. There are many other interesting things that they can do out of school, so students forget about what their teachers told them to study. Also, parents cannot help too much with their homework and only waste children’s time or give incorrect answers. My father tried to help me with a math course. I could not understand his explanations, because he was not a professional tutor. Finally, he confused me even more, and I had to make an appointment with my math teacher. In contrast, if children do their homework in school, there are fewer people and objects that distract their attention. Teachers and other hardworking students offer encouragement. At school, children have access to tutors and teacher’s aids. There is always somebody who can help to complete their homework and answer questions. ... ...e adults get an opportunity to find full-time work. In this case, the tax base could increase, and welfare obligations could decrease. Most importantly, students would get better knowledge that they would be able to apply in the future. There are many opinions and studies about reforming school days. Some people are concerned that longer school days would bring more difficulties. However, there are numerous studies and practical examples that prove that we improve students’ performance by lengthening school days. Finally, the economy and our society will benefit from expanding school days. Works Cited Brett, Jennifer. â€Å"8 to 5 Some Educators Like Barnes’ Latest Plan to Improve Schools by Lengthening the Day.† The Atlanta Journal – Constitution 30 Nov 2000: F1+. Madison, Alta. â€Å"In School: Every Day, Year - Round?† New York Times 14 Jan 2001: 16.

Cafe Nero Marketing Plan

[pic]vvv v Contents Introduction†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Page 3 Overview†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Page 4 Marketing Audit†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Page 5 PEST Analysis†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Page 5 Market Analysis†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â ‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Page 8 Micro Environment †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Page 10 Internal Analysis†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Page 12 SWOT Analysis.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Page 13 Assumptions†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. â € ¦.. Page 14 Marketing Objectives†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Page 15 Strategy Choices†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Page 16 Marketing Strategies†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Page 17 Places†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Page 17 Products†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã ¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Page 18 Prices†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Page 18 Promotion†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦.. Page 19 Control & Evaluation†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Page 20 Expansion †¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚ ¬ ¦. Page 20 Success of new products and targeting operations†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Page 20 Brand awareness†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Page 21 Introduction to International Expansion†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Page 22 Which Country†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Page 22 How to Enter†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Page 23 What Marketing Strategies†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Page 23 References & Bibliography.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦. Page 24 Appendixes†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Page 25 Introduction This marketing plan analyses the key success factors of the company and our current market position in order to set the next market objectives and plans a one year plan strategy to reach those objectives. In the second part, this marketing plan outlines the issues that need to be considered to implement Caffe Nero overseas by analysing of international marketing of the company. Caffe Nero Group Plc Caffe Nero Group Plc was founded 1977 and currently owns 290 stores from Brighton to Glasgow with ? 0,7 million as turnover. We provide Italian coffee in European style coffee houses. Our philosophy consists on serving the best quality coffees and food in a friendly way in a pleasant atmosphere. Corporate Objectives †¢ Increase our market share in UK in order to be the leader. †¢ Starting international expansion in the Western Europe 1. Overview 1. 1 Market segmentation The coffee shop market in UK is estimated at ? 540 million in 2006 and had increased by 109% between 1999 and 2004 (Mintel, 2005). This market has emerged in 1990. It is dominated by single-site and independent coffee stores which account for 35% in terms of outlets numbers. However, branded coffee shop companies have grown significantly. In 2004, the top four branded coffee shops, which include Starbucks, Costa, Caffe Nero and Puccino’s, accounted for 23% of the whole market and were expected to keep expanding (Mintel, 2005) (Figure 1). Caffe Nero Group Plc is the last entrance between the top fives competitors in the UK coffee shop’s market. We currently own 290 stores with a turnover of ? 90,7 million. This is due to an aggressive expansion strategy that we have conducted from 1999. Indeed, we were ranked 20th on the annual listing that gather rapidly growing European companies in the 2004 and 2005 Europe's 500. Figure 2 shows how the market shares were split between the top five competitors in 2004. 2. Marketing Audit This section shows external and internal factors that characterize the coffee shop market. It is essential to determine them in order to have a better understanding of the market characteristics. 2. 1 PEST Analysis Political & Legal Environment Fair trade coffee is becoming an important issue in UK since Starbuck introduced it in 2002. It appeared first in 2000 in the US where activists pressured Starbuck to carry fair-trade coffee in their outlets. Mintel found that 25% of adults who have been to coffee shop agreed that more coffee shop should sell Fairtrade products (Mintel, 2005). This is certainly a significant figure that coffee shop and other outlets selling coffee cannot afford to ignore. The smoking-ban in the UK will be enforced in summer 2007. This means that smoking will be prohibited in all pubs, clubs, restaurants, coffee shops and other public places. This may have both positive and negative impact on the coffee shop market. As happened in Ireland and Scotland where the ban has already been adopted for several years, people are likely to eat more in coffee shop since they will be no longer bothered by smoke when eating. However, coffee shops that do not provide an outside smoking area are likely to observe a decline of their visiting as smokers enjoy having cigarettes when drinking coffees. Economic Environment There are signs that boom in the UK coffee shop market is over. Store opening has declined from 2002 (Figure 3) as well as year-on-year growth that has declined from the peak of 23% in 2001 to 9% in 2005 (Figure 4) (Bremner C, Euromonitor international, 2005). Social Environment UK population is about 60. 2 million with 48 million people living in urban area, where coffee shops tend to be concentrated. Mintel carried out a survey that reveals that the most typical user is in the 25-34 brackets (Mintel, 2005). More precisely, the 20-24 age groups and the wealthy achievers category are the biggest clientele of branded coffee shops. They are forecast to continue rising until 2009 according to UK National Statistics (UK National Statistics, 2006). As mentioned above, coffee shop market seems to approach the maturity. Thus, coffee shop companies focus more on how increase spends by head. Thereby, the rise of Personal Disposal Income (PDI) has become an important factor for companies. In fact, the coffee shop market has taken advantage of the PDI that has been rising since 1999. This should continue until 2009 at least, since PDI is set for similar growth (Mintel, 2005). Allegra’s survey, based on 7500 coffee shoppers’, sample points out that the most important reason for visiting coffee shop is to relax and to meet friends and colleagues (Allegra Strategies, 2006). Mintel’s survey makes clear that there is no gender bias in coffee shop consumers which is of such importance for the outlets since this makes coffee shops places ideal for couple as well as suitable venues for single men and women to socialise in mixed company (Mintel, 2005). According to Allegra’s survey, coffee bar loyalty is increasing, with significantly more than half of consumers surveyed in 2005 mentioning that they mainly visit their favourite coffee shop (Allegra Strategies, 2006). However, this survey shows that â€Å"convenience of location† is the most important reason consumers select a given coffee shop. Thus, the number of outlets is a critical element. Coffee suffers from its image as it contains caffeine which can produce coffee addiction. This may lead people to fear the caffeine dependency. Therefore, Starbuck has communicated that coffee has high level of antioxidants which have been shown to help prevent cancer, heart disease and other conditions. Technological Environment There is a general direction to transform outlets into media and community area centre. Thus, coffee shops develop Wireless Internet Hotspot and coffee book store. For instance Starbuck, has developed high-speed wireless Internet access through a deal with T-Mobile. Besides, Costa and Starbuck have developed electronic card that allows customers to get points when purchasing coffee shops’ products. Customers can use those points to get free products and use this as debit card. 2. Market Analysis Market Shares There is an intense competition between the top three companies. The following picture shows the market shares of the three main competitors by the number of outlets. [pic] Market Trends There is a general trend for branded coffee shops to increase spends by head. This required to create interest and stimulate demand by introducing new drinks and patenting them or wider selection of gourmet food. Thus, a general strategic trend for the top four coffee shop companies consists to emphasize on developing new products and pushing larger cup size. Food has become essential for them since it really helps to increase spend by head and allow to infringe on the fast-food market as well. Therefore, coffee shops have added into their menu hot and cold meals such as pizzas, paninis, salads, sandwiches, etc. Even though the market is approaching maturity, there are still high consumer demands and opportunities identified in the UK, according to Allegra (Allegra Strategies, 2006). Thus, the top five companies emphasize on keeping on expanding with different methods. They purchase and implant new outlets and have started to move into provincial region. Despite the fact that those provincial stores are less lucrative than stores in city-centre, they offer opportunities, allowing companies to secure higher levels of brand recognition as well as market share. Franchising and licensing have become important keys to growth as well. This allows companies to avoid paying extortionate retail rents and limit their risk. Besides, companies use partnerships with retailers and other consumer services such as banks, bookshops or supermarkets to increase their market share. Both Starbuck and Costa adhere to Fairtrade label and have launched their own Fairtrade coffee certified by the Fairtrade Foundation. We do not serve coffee certified Fairtrade. We adhere to self-imposed guidelines to ensure that growers receive a fair price. Thus, we are not allowed to call our coffees ‘Fairtrade' as that is a commercial trademark. However, we are committed to purchasing coffee beans that meet the International Coffee Organisation’s (ICO) standards. This consists in paying a fair and decent price to farmer as well as to trade only in quality coffee as proposed by the ICO Coffee price does not seem to be a determinant factor. Indeed, Starbuck charges quarter more than most other shops and raises prices in line with shifts in coffee prices, which suggest their consumers are not affected by their pricing (www. morningstar. com). Moreover, despite operator price increase, the market has increased of 9% in the past 18 months. In fact, since coffee is more of a luxury product than a necessity, it is a kind of price inelastic product to some degrees (not exceeded ? ,5). 3. Micro Environment Consumers Analysis The survey carried out by Mintel specified that customer of Caffe Nero are slightly younger than other coffee shops. Indeed, 60% of Caffe Nero’s customers are under 34 years old. Furthermore, UK National Statistics forecast that the 20-24 age group, which is our biggest clientele, is going to increase (UK National Statistic , 2006). (For more detail, see appendix 1) According to Mintel’s findings, our customers are more likely to flit between brands than Starbuck or Costa’s customer (Mintel, 2005). We do not believe that our clientele is disloyal. This is explained by the fact that we have less outlets than Starbuck or Costa and so their clientele does not need to flit between brands as they find their favourite branded coffee shops everywhere. Competitors Analysis Starbucks Corporation Created in 1971 in Seattle, Starbuck is the world’s largest coffee shop company and the UK leader since 2002. Starbuck has currently 10 000 stores across the globe and 532 in UK. Its brand awareness is high despite increasing criticism from the anti-globalisation lobby. Generating $7. 8 billion as revenue in 2005, Starbucks has a real important investment capacity. Costa Coffee Ltd Founded in 1978 and acquired in 1995 by Whitbread Group, Costa Coffee used to be the largest coffee shop in UK before Starbucks came. Costa Coffee owns 500 stores across UK and has started international expansion in the Middle East, in India and in Cyprus. As Costa is part of the Whitbread which owns hotels, restaurants and many other businesses, it has an important investment capacity. Puccino’s Puccino’s is a private company created in 1996. It has about 110 stores but does not own them, as the outlets are franchised. Thus, Puccino’s does not have a real power. Its turnover is about ? 0 million. Coffee Republic Coffee Republic was created in 1995. It became one of the largest independent espresso bar brands of the UK. However, since 2003, Coffee Republic has started to reduce the number of its stores as is currently in the midst of converting its portfolio to the Republic Deli concept. Therefore, Coffee Republic’s turnover has more than halved and we can consider that it is not a competitor anymore. Channel Analysis The coffee shop market has the advantage of having a huge number of suppliers who are actually farmers. Thus, the bargain power of those suppliers is very low. However, several organisations such as the International Coffee Organisation denounce the abuse of coffee shop brands’ power. The retailers are either franchisees or stores that the coffee shops companies own. 2. 4 Internal Analysis Cafe Nero has been ranked first by British coffee drinkers in the last six years. According to the consumer research organization, Allegra, the 2005 poll put Cafe Nero first, Costa second, and Starbucks third in terms of coffee quality, atmosphere, service quality and price value (Allegra Consumer Report 2005 – Major Coffee Brands). Our emphasis on the quality of our products and services are gainful and gives us a good corporate image. We support an image of Italian coffee bar which is reflected through our Italian and Mediterranean deli-style meals. This has allowed us to be rated as â€Å"The best espresso this side of Milan† by Tatler and labelled â€Å"The traditional Italian cafe† by Egon Ronay We have tried to create a range of natural, fresh foods, avoiding all additives, artificial flavours and colorants. Our menu consists of Italian and Mediterranean food. Most ingredients we used are imported from Italy For more detail about where we are in term of offers and services, we have analysed our position and strategy with the 4P analysis in appendix 2. 3. SWOT Analysis Strengths †¢ Products and services quality (coffee and food), seen as the best by customer for 6 years (Allegra Strategies, 2005) †¢ Our image of Continental and Italian style and atmosphere supported by sponsoring art events. Weakness †¢ Not enough number of outlets. Our clientele has to flit between brands †¢ 60% of our existing clientele is under 34 years old †¢ We cannot call our coffee Fairtrade even if we follow the fair-trade philosophy as Fairtrade is a trademark. Opportunities †¢ Expand our clientele in targeting people older than 34 years old †¢ Opening new outlets in three ways: o Continue to acquire new stores o Continue to develop new partnerships with mega stores o Develop franchise †¢ Develop in smaller cities †¢ Develop new products †¢ Make available Wireless Internet Hotspot and books into all our stores †¢ Coffee’s virtue : high level of antioxidant Threats †¢ The Market is approaching the maturity †¢ Fast food selling coffee e. g. Mc Donald, Pret a manger †¢ Adverts showing caffeine effect on health can reduce the sales †¢ The smoking ban may affect on customers’ visiting 4. Assumptions From the marketing audit and with respect to the coffee market’s climate, it is assumed that: †¢ Competitors will carry on their expansion in term of outlets to make sure that their customers will not have difficulties to find their stores, avoiding them to flit between brands. †¢ The market is forecast to reach the maturity in 2009 and so the liability of expansion for coffee shops will be reduced due to the saturation in high street in the UK’s main cities. †¢ Food is becoming an important aspect for the top five competitors since it allows to take market share from fast-food market and generate an important source of income. Thus, coffee shops will have to focus on developing wider range of food to increase their market share. †¢ The smoking ban may affect the coffee shop market. In order to avoid any risk of decline it will be essential to provide outside smoking area. †¢ There is a rise in fair trade coffee demand. Coffee shops that do not emphasize on fair trade coffee will be criticised. 5. Caffe Nero’s Objectives The analyses of the current market as well as the analysts’ forecasts for Caffe Nero have led to the following three years marketing objective. Then, we have extrapolated this long term objective into year objectives. Increase our market share up to 30% between the top three competitors before the market reaches the maturity in 2009 in terms of turnover and outlets. o This means that we will have 600 outlets across UK. o All stores should reach at least ? 350  000 as turnover. †¢ For the year 2007 1) Increase the number of outlets by 38% to reach 400 stores by the end of 2007 (36% in 2006; 32% in 2005; 34% in 2004). 2) Increase our sales by 35% for 2007 (? 129,8 million) compare to 29% realised in 2006 (? 90,7 million). To see our objectives for 2008 and 2009, refer to appendix 3 To see the analysts’ forecasts for Caffe Nero, refer to appendix 4 . Strategy Choices Here, we have developed strategies to achieve our objectives. We also did a planning gap in appendix 5. Ansoff’s product – Market expansion Products/Services ExistingNew | | | |Increase the number of outlets by 38%. |Develop ice-creams. | | | | |Targeting people beyond 34 years old. Parents and not parents) |Develop new soups. | | | | |Equip all our stores with Wi-Fi hotspots. | | | | | |4) Develop outside smoking areas. | | | | |Expand in smaller cities. | | 7. Marketing Strategies To establish strategies that will allow us to achieve our objectives, we have used the 4 p marketing mix. 7. 1 Places Our objective consists in opening 110 new store s. This requires a huge investment. However, there are three different way to expand. First of all, expand in acquiring new outlets. We opened 76 stores last year. This year, we should be able to acquire 85 stores. We need to purchase stores in high street in order to avoid our existing clientele to flit between brands. Another opportunity consists on going in some smaller cities where there is no competitors. However, those cities must have more than 150  000 habitants to be considered. Secondly, we should develop a franchise system to support our expansion. Indeed this system allows us to expand with a small investment. (for more details, refer to appendix 6. 1) Thirdly, we also need to develop more partnership with mega stores since it allows to reduce the price of the coffee shop’s rent. We could develop partnership with Virgin and some others book stores. As response to the smoking ban, we need to develop outside smoking area in most coffee shops we are able to. These areas could attract customers of our competitors if they do not have smoking area. They required heaters as well as outside furniture. Furthermore, we need to equip all our stores with wireless Internet access in order to satisfy and retain our clientele since competitors develop wireless Internet access as well. . 2 Products To increase spend by head we need to develop new products. Our clientele enjoys our soups. Indeed, there are healthy and practical with our take-away packaging. Moreover, they fit well with our image of quality and healthy food. Furthermore, it is still a kind of new product since only Starbuck serve soups as well. Therefore, we should develop mo re soups as we have got only four different soups. 10 different tastes would be enough. We also need to add ice-creams in our menu. This product may attract new customers who will go to our coffee to have a dessert. Indeed, ice-cream match well coffee shop’s spirit in the sense of having a break time with friends or family. Everyone finds something he really likes in our stores (hot or cold drink, salty food or sweetened, frozen, cold or hot food). We will propose some light ice-creams as well. Furthermore, ice-cream may help to attract parents who can go with their kids to get them an ice cream. Finally, to keep our Italian branding way, we will serve only Italian ice-cream and will prepare the cream as Italians do. However the machine required is too big to take place in every store. So we have to find a smaller one. 7. 3 Prices We should keep our prices as they allow our coffee to be perceived as worth (Allegra Strategies, 2006). However, the price for our food is a bit higher as we server only quality food. Thus, our Italian ice-creams and soups will be a bit more expensive than every where else. The cru bourgeois costs more than the table wine! To attract people beyond 34 years, we should consider family as part of potential clients. To do so, we should create a child menu which will include a hot chocolate, some cakes and a toy for a reasonable price. 7. 4 Promotions In order to consolidate our brand awareness, we should advertise on television. Despite of the expensive cost, it is the support which reaches the most people. We need to make people aware of our new products such as ice-cream. This would consolidate our brand awareness. However, we need to develop adverts that fit our sophisticated Italian image. This advert should emphasize on the friendly Italian atmosphere of our stores and the quality of our products. We also should advertise on newspapers such as the guardian or the independent who are more likely to be red by people beyond 34 years old. We must carry on our sponsorship of art events as it matches well with our Italian sophisticated image. To attract parents we should organised children events in our stores as Mc Donald’s is used to do. For example, we can have a Santa Claus for Christmas and some animations for Halloween. However, we need to be aware of the risk of developing family clientele since they may bother our existing clientele. 8. Control and Evaluation This section aims to produce a system of control and evaluation of the proposed marketing plan and its realisation. 1. Expansion We need to open 110 stores, so we can establish that nine stores should open every month at least. The full-term aim is to reach 30% of the branded coffee shops market. So we also need to look at competitors’ expansion. This will be realised every six months as companies produces interim reports. We may need to adapt our expansion strategy according to competitors’ growth to reach 30% of market share in 2009. 2. Success of new products and targeting operations In January we will conduct a survey into all our stores. This survey will include questions about: †¢ Define sample questions (age, sex, married, children, frequency, etc.. . †¢ How much our clientele like our food product (their satisfactions) †¢ What think customers about introducing Italian ice-cream in our menu. †¢ How many Caffe Nero’s adverts they have seen †¢ Use of services (Wi-Fi, smoking area) †¢ What they think of Caffe Nero’s atmosphere The same survey will b e conducted in December. Thus we will be able to compare the results and so determinate the success of our new products. Moreover, this survey will check if we have increased our 35-years-old-and-more clientele. In parallel, we will look every trimester at the ice-creams and soups’ sale volumes. We expect the same success for the Italian ice-cream than we had with soups. 3. Brand awareness Allegra Strategies conducts every year a serious survey on the coffee shop market and the customer’s satisfaction. This constitutes an useful tool for us as we can see the evolution in customer’s mind of our brand awareness and satisfaction concerning our products and services. Introduction to international expansion We are thinking of international expansion. Indeed, since the coffee shop market is approaching the maturity in England, we should develop our company overseas. This could help to reduce the risk for our company if we do a successful international implantation. Starbucks has shown that international expansion is a real opportunity for branded coffee shops in setting up more than 7000 international outlets in 9 years. However, an international expansion implies to decide which market to enter, how to enter in, what marketing strategies need to be used within which organisation. Here, we will answer those questions. Which country? First of all, it is essential to go in a country where the competitiveness is low. Furthermore, the population and their income size must be high, enabling potential customers to devote a large proportion of their discretionary spend on leisure activities. France could be an appropriate place for us. Indeed, it is in the â€Å"triad market† that includes the United States, Western Europe and the Far East which account for a large percentage of all international trade. There are already two branded coffee chains in France (Starbuck and Colombus Cafe) which ensure that there are possibilities for the coffee shop market. They are implanted only in Paris with 18 stores for Colombus Cafe and 26 stores for Starbucks. Colombus Cafe’s philosophy is quiet close from ours. Indeed, they serve Italian coffees in a quiet and relaxing atmosphere and emphasize on the welcoming services. However, those two chains are not implanted in the south cities of France such as Marseille (2nd biggest city, 1,4 million habitants) and Montpellier (0,5 million habitants). Furthermore, according to the French tourism department, 10 % of English people go to the south of France for holydays (Ministere Delegue au Tourisme, 2006). This is an opportunity to increase our brand awareness due to the global mobility of our customers. Therefore, it seems that those cities could be great for success abroad. How to enter? Since we are not the first one to go in France and as the competitiveness is low, we should expand cautiously. Indeed, two approaches can be used when planning an international expansion: †¢ A Waterfall approach, in which a country is gradually entered sequentially †¢ A Sprinkler approach, in which many countries are simultaneously entered within a limited period of time We have better to use a waterfall approach, in opening few stores in order to limit the risk of financial lost if we are not to success. Two ways of opening stores are possible: †¢ Franchising, which allows to gain entry at little risk but limit the profit for the company †¢ Direct investment, which is the most risked but allows the company to retain a full control of its investment. It seems that we should rather purchase few stores since we need to set up distribution and logistics that generate costs to provide those stores with our products. Thus the acquisition of two stores in Marseille and Montpellier could be good to start as it limits the risk. We will be able to see after a year time if those stores are profitable. What marketing strategies? It is essential when planning for success abroad to think how much products and promotions need to be adapted to the local market. Thus we need to focus on cultural differences as well as French’s customs and inspirations. Despite the fact that French are proud of their food and drinks, they believe than Italians are better for some specialities such as pasta and coffee. Indeed, several coffee beans companies in France such as Lavazza, San Marco and Segafredo market their coffee as traditional Italian coffee. Besides, French support a kind of passion for Italy as English people do. However, the coffee was introduced first in France in Marseille. Thus, there is a very famous French roaster company which produces the traditional French south coffee called Henry Blanc. This is an important emblem for French. In order to adapt our strategy to the French market we have used the 4 P marketing mix. Place: Montpellier has a big commercial place in the centre called Place de la Comedie. There is a very famous high street in Marseille which is called Cannebiere. Those places could be great to implant stores since they have big activities. Products: We will be the first coffee shop in the south of France. So we should keep our coffee menu that is likely to seduce French as it would be new for them. This should seduce the young population first who will then bring others. Futhermore, French like Provencal food which is quiet close from Italian one. So our Italian gourmet food should correspond to their expectations. However, we should introduce the traditional French coffee Henry Blanc in order to meet French taste. Furthermore, this will seduce local people as we will support the local economy. Price: French are known to like good quality. According to Emarketing, French associate quality with high price (A. Michalowska, Marketing Magazine, 2002). Besides, the American magazine Travelers has conducted a survey in 2005 which reveals that the average price for coffee in France is 4â‚ ¬ when we sale our espresso in England at ? 1,25 (2,7â‚ ¬) (Le Chiffre du Jour, 2006). Thus, we should keep the same prices of our products. Promotion: We need to advert a lot to generate awareness of our company. First, we will put big adverts on our stores when they will be under construction. Secondly, we will organise a celebration for the opening day. Finally, we will advert on local newspapers such as La Provence and Midi-Libre which covers all the south population. References & Bibliography Allegra Strategies, (2006), Market Overview and Key Statistics: Project Cafe6, [online], London, Available from  : ; http://www. allegra. co. uk/project-cafe6-keyfindings. html; [Accessed 20 December 2006] Bremner C. , (2005), Coffee Shops in the UK, [online], Euromonitor International, Available from  : ; http://www. euromonitor. com/Coffee_Shops_in_the_UK; [Accessed 23 December 2006] Caffe Nero, (2006), Caffe Nero, [online], Available from  : [Accessed 20 December 2006] Kotler P. and Keller K. L. , (2006) Marketing Management, 12th Edition, Upper Saddle River, NJ :  Pearson Prentice Hall Le Ministere Delegue au Toourisme, (2003), Les principales clienteles europeennes de la France, [online], Paris, Available from  : [Accessed 28 December 2006] McDonald, M. , (2006), Marketing Plans, 5th Edition, Oxford :  Butterworth-Heinemann Michalowska, A. , (2002), Qualite : les Francais prets a en payer le prix, [online], Marketing Magazine  N °71, Available from  : [Accessed 27 December 2006] Mintel Reports, (2005), Coffee Shop UK, [online], Available from: [Accessed 3 January 2007] National Statistics, (2006), National Projection, [online], Available from  : [Accessed 22 December 2006] Vacances Pratiques, (2006), Le chiffre du jour  : 8,30â‚ ¬, [online], Available from  : [Accessed 30 December 2006] Appendices [pic] Appendix 1†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Page 27 Appendix 2†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦. Page 28 Appendix 3†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Page 30 Appendix 4†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Page 31 Appendix 5.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Page 32 Appendix 6†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦. Page 33 Appendix 1 Specialist coffee shop brands, by gender, age, socio-economic groups and working status, November 2004 Base: 2,065 adults aged 15+ |   |Any branded coffee shop (%) |Starbucks (%) |Costa Coffee (%) |Caffe Nero (%) |Other branded coffee s hop (eg | | | | | | |Tchibo, Puccino’s) (%) | |All |32 |19 |14 |8 |5 |   |   |   |   |   |   | |Men |32 |20 |13 |9 |5 | |Women |33 |19 |14 |8 |6 | |   |   |   |   |   |   | |15-19 |35 |22 |14 |7 |4 | |20-24 |45 |27 |15 |17 |7 | |25-34 |45 |32 |21 |14 |6 | |35-44 |36 |21 |18 |8 |4 | |45-54 |29 |15 |11 |8 |7 | |55-64 |29 |17 |11 |6 |7 | |65+ |16 |6 |6 |3 |4 | |   |   |   |   |   |   | |AB |48 |31 |24 |15 |8 | |C1 |43 |27 |19 |11 |5 | |C2 |25 |14 |10 |6 |5 | |D |19 |9 |5 |4 |5 | |E |17 |9 |6 |4 3 | |   |   |   |   |   |   | |Working status: |   |   |   |   |   | |Full-time |42 |27 |19 |12 |7 | |Part-time |35 |18 |15 |11 |6 | |Not working |28 |18 |11 |7 |3 | |Retired |19 |9 |7 |3 |4 | Source: NOP/Mintel Appendix 2 Caffe Nero’s position and strategy with the 4P analysis Place: Most of our stores are situated in high street, where competitors tend to be concentrated as well. We have got some outlets in airports and ra ilway stations. We also have agreements with House of Fraser and Blackwell bookshops. Six House of Fraser department stores and four Blackwell bookshops incorporate a Caffe Nero. Finally we are considering international expansion. Products: Coffee: Italian coffee contained a blend of seven different beans. Our coffee is seen as the best in term of quality by UK customers (Allegra Consumer Report 2005 – Major Coffee Brands). Our menu contained different coffee derived products: – Espresso – Espresso Ristretto (very short and intense espresso) – Espresso Macchiato (espresso with a dollop of milk foam on top) – Americano (double espresso topped up with hot water) – Cappuccino – Caffe Latte – Mocha (cappuccino with chocolate) – Hot chocolate – Iced Latte (cold drink) – Iced Mocha (cold drink) – Frappelatte (cold drink and unique to Caffe Nero) We also propose milkshakes (Frappe milkshake) and fruit juice based drink (Fruit Boosters) that are also free from from artificial flavourings, colorants or preservatives. Food:We have tried to create a range of natural, fresh foods, avoiding all additives, artificial flavours and colourants. Our menu consists of Italian and Mediterranean food. Most of ingredients we used are imported from Italy. We also offer a range of lighter sandwiches and meals. As mentioned above, we try and we do serve the best quality food between the top five competitors (Allegra Consumer Report 2005 – Major Coffee Brands). Our soups have met with popular acclaim due to the take-away packaging that we have developed. 11 Cold sandwiches (Wraps, Wedges and other) – 20 Hot sandwiches (Paninis, Focaccias) – 18 Cakes and desserts – 13 Muffins and pastries – 4 Soups – 30 other products such as organic food, bruschetta, crisp, fruit salad, porridge, etc. Price: Our coffee p rices are on the average between the top five competitors. However, our food is more expensive than other competitors since we serve fresh food with imported ingredients in order to provide good quality food. Promotion: It seems that we do communication well. Indeed, our marketing strategy communicates on our continental style of operations and atmosphere. We support an image of Italian coffee bar which is reflected through our Italian and Mediterranean deli-style meals. This has allowed us to be rated as â€Å"The best expresso this side of Milan† by Tatler and labelled â€Å"The traditional Italian cafe† by Egon Ronay. Furthermore, as mentioned above we have been ranked first by British coffee drinkers in the last six years for the quality of our products. Besides, we have been involved in arts sponsorship from 1999. This allows us to bridge our image of Italian coffee bar with arts such as the Turner in Venice exhibition at the Tate Britain. Appendix 3 Caffe Nero’s Objectives The analyses of the current market as well as the analysts’ forecasts for Caffe Nero have led to the following three years marketing objective. Then we have extrapolated this long term objective into year objectives. Increase our market share to 30% between the top three competitors before the market reaches the maturity in 2009 in terms of turnover and outlets. o This means that we will have 600 outlets across UK. o All stores should reach at leas t ? 350  000 as turnover. †¢ For the year 2007 3) Increase the number of outlets by 38% to reach 400 stores by the end of 2007 (36% in 2006; 32% in 2005; 34% in 2004). 4) Increase our sales by 35% for 2007 (? 129,8 million) compare to 29% realised in 2006 (? 90,7 million). †¢ For the year 2008 1) Increase the number of outlets by 25 % to reach 500 stores by the end of 2008. 2) Increase our sale by 35% for 2008 (? 175 million). ) Start international expansion in Europe with the opening of one overseas store. †¢ For the year 2009 1) Increase the number of outlets by 20 % to reach 600 stores by the end of 2009. 2) Increase our sale by 20% for 2008 (? 210 million). Appendix 4 Analysts' Forecasts for Caffe Nero FY 2007 (June 2006 – May 2007) Analysts |Collins Stewart |Numis Securities |KBC Peel Hunt |Teather & Greenwood |Altium |DKW |Shore Capital |Average | |Sales (? m) |108. 1 |109. 9 |107. 4 |109. 7 |109. 9 |111. 3 |- |109. 4 | | Source: Caffe Nero, http://www. caffenero. com/FinancialInfo. asp? section=AnalystForecast&ZZIS_InformationID=1831 Appendix 5 The Strategic Planning Gap To achieve this objective we must develop strategies. Those strategies will act on different plans. The first plan that we need to consider is the market penetration. We expect to increase our market share by acquiring new outlets. As mentioned in the marketing objectives we need to open 110 new stores for the year 2007. Secondly, we would like to increase usage by expanding our clientele in targeting people older than 34. Finally, we need to develop new food products. This will also help us to increase our revenue. In fact, we need to focus on increasing spend by head and thus take advantage of the rise in Personal Disposal Income. Appendix 6 The franchise The franchise system consists to finance only 20% of the investment required for the acquisition of the store. The franchisee pays 80% of the acquisition and has to buy equipment and furniture from us. As franchise, all products used will come from us. We will assume the promotion, the staff training, the branding as well as some financial facilities. As compensation, the franchisee will give us 20% of his profit in the form of fees. [pic] ———————– Source  : Mintel Figure 3  : Figure 2 Source  : Mintel Figure 1 Existing Market New Market [pic] Revenue (? million) Figure 4  : Initial forecast (? 109,4 million) Source  : Caffe Nero (Appendix 1) Marketing objectif (? 129,8 million) Years

How Employee Motivation Effects an Organization Essay

In the following paper I will identify what employee motivation is, why it is important, who it is important to, and how it affects the workforce as a whole. I will also touch on the subjects of whose job it is to motivate, the benefits of motivation and what actually motivates employees. Through out my research I have discovered many different theories and opinions as of to what â€Å"effective motivation† is, and how it is to be applied in the work setting. This is the result of my findings. The job of a manager in the workplace is to get things done through employees. To do this the manager should be able to motivate employees. But that’s easier said than done! In spite of enormous research, basic as well as applied, the subject of motivation is not clearly understood and more often than not poorly practiced. To understand motivation one must understand human nature itself. And there lies the problem! Human nature can be very simple, yet very complex too. An understanding and appreciation of this is a prerequisite to effective employee motivation in the workplace and therefore effective management and leadership. There is an old saying you can take a horse to the water but you cannot force it to drink; it will drink only if it’s thirsty – so is with people. They will do what they want to do or otherwise motivated to do. Whether it is to excel on the workshop floor or in the ‘ivory tower’ they must be motivated or driven to it, either by themselves or through external stimulus. Are they born with the self-motivation or drive? Yes and no. If no, they can be motivated, for motivation is a skill which can and must be learnt. This is essential for any business to survive and succeed. Allow me to ask a very simple question: Are you really happy with your job? Or is it just a way to pay the bills? If so, you are not alone. In fact, half of all employees only put enough effort into their jobs, to keep their jobs. 70% of employees are less motivated today than they used to be, and another 80% could perform significantly better if they wanted to. What does all this mean you ask? It means people are unhappy at work, and many overlook the importance of a fulfilling work life. Not only is it important for employees to be content, their happiness is important to their employers as well. Disgruntled employees perform considerably poorly compared to content ones. Motivated employees work more efficiently, producing better products or services in less time. Whereas unmotivated employees waste time and generally take longer to accomplish the tasks assigned. When employees are motivated, they invest time, effort and brain power into producing the best products or services possible. They take pride in their work, meaning they will give a company a better name out in the market simply by producing a superior product. Unmotivated employees, on the other hand, will put in the bare minimum effort resulting in poor customer service and low quality products. Improved productivity and higher quality services and products equal monetary gains for an organization, possibly freeing funds to be used as benefits for employees or company improvements. If employees are motivated, a company will be able to retain more of them. Every time they hire a new employee, they have to invest time getting that person up to speed on the job requirements, integrating that person into the workforce and figuring out exactly how that new person can contribute. Existing employees have a wealth of knowledge about the company and how projects work. They are also already accustomed to working with the other employees at the facility. By retaining employees, an organization can save money and time. Employees that are motivated are happy; smiling is contagious, which leads to a better work environment. Companies these days are offering interesting, sometimes even outrageous benefits to keep their staff motivated. Some offer great health plans, a 401k-retirement plan, or extra vacation time. Others have company parties, picnics and other rally-boosting events. Some companies take their staff out to movie premieres; some engage in go-carting to create a fun atmosphere. Sure, it’s nice to have a company parking spot, your cellular phone bills paid, and free lunch Fridays, but these types of benefits are better at attracting and retaining employees. A free lunch will not magically create a healthy work environment. However, these morale boosters can be steps on the road to motivated employees. The question employers are trying to figure out is, if benefits keep employees happy, then what makes them productive? The problem is that employers lose focus of the difference between high morale and motivation. I am not saying to get rid of the benefits, but get rid of other behaviors that hold employees back. These behaviors vary from company to company, but we all know what they are. Office politics, unclear expectations and being criticized instead of receiving constructive feedback are all things we hate and that hinder our progress. Things like appreciation and taking pride in your work, as well as social interaction and fun in your work, are all contributors to motivation. Personally, I would rather work in an environment where there are no politics, employers are honest with their employees and have nothing to hide, and are committed to the overall productivity of the firm. Here is a list of items that are considered to be detrimental to employee motivation: * Create an atmosphere full of company politics. * Develop unclear expectations regarding your employees’ performance. Create a lot of unnecessary rules for employees to follow. * Plan unproductive meetings for employees to attend. * Withhold information critical for employees to perform their work. * Provide criticism instead of constructive feedback. * Tolerate poor performance so your high performing employees feel taken advantage of. * Treat employees unfairly. * Underutilize the capability of your employees. While some of those are worse than others, they will vary across companies and individuals. Any company that actually makes an effort to rid themselves of these annoyances is on the right track. It just goes to show that it does not take a lot of money to tap into an employee’s natural ability. Here are some active measures companies can take to motivate: * If your employees do routine work, add some fun and variety to their routine. * Provide employees with input and choice in how they do their work. * Encourage responsibility and leadership opportunities within your company. * Promote social interaction and teamwork between employees. * Tolerate learning errors by avoiding harsh criticism. * Promote job ownership. * Develop goals and challenges for all employees. Provide lots of encouragement. * Make appreciation part of your repertoire. * Develop measurement that shows performance increase. With the rapidly changing competitive environment, key employees are becoming younger and with a variety of skills and accomplishments. This means that if they are unhappy with their work environment, they are more than willing to move on. For employers, the speed of business is such that employees that join their company learn so much and become so valuable that employers need to do whatever it takes to keep them content.